Consumer services

Consumer help: building and housing

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Don't get ripped off by your home builder or renovator, or by an electrical or other contractor. Here are the links you need for up-to-date advice and consumer protection.

National Home Builders Registration Council

A statutory body. By law, all home builders have to be registered with the Council, and have to comply with the Council's building quality standards. Check beforehand to see that your builder is registered, or has been suspended or deregistered - you can do this on the web site.

If you're having problems with your builder, contact the Council for assistance. The Council will investigate and get the builder to fix the problem. If your builder has gone out of business, the Council's fund will see to it that your home is brought up to scratch.

  • The Council has offices in all provinces - click on "regions" on the Website

Housing Consumer Protection Trust

Legal advice on all aspects of low-cost housing.

  • Tel: (011) 333 8501

  • Toll-free: 0800 111 663

  • Fax: (011) 333 1050

Gauteng Master Builders Association

Offers a range of services to the public, either for free or for a reduced fee. If you feel a builder has provided you with unsatisfactory workmanship, the Association offers advice, inspections and mediation. You can get access to impartial contractual documents, and search the members directory online by specialty, area or company name.

  • The Association has offices in other provinces - click on "contact info" on the Website

Electrical Contractors Association of SA

The Association regulates the electrical industry, and guarantees to rectify defective work or materials on contracts of up to R10 000 by its members.

Institute for Timber Construction

South African Bureau of Standards

Oversees clay bricks, cement and other building materials as well as the national building regulations.

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