Consumer services

Advertising & media complaints

Offended by an advert or newspaper article? Want to complain about a radio or television programme, film, video, book, magazine or other publication? Here's where you can go.

Advertising Standards Authority
An independent body set up by the advertising industry to handle complaints about advertising that you consider to be unethical, untrue or misleading - including display material, menus, labels, pamphlets and packaging:

Broadcasting Complaints Commission
For complaints about radio or TV programmes.

Film and Publication Board
Complain about a movie, video, DVD, computer game, book or magazine. The Board's web site carries complaint forms downloadable in Adobe PDF format, with an explanation of how to complain.

Press Ombudsman of South Africa Complain about an article in the press:

  • Press Ombudsman of South Africa, PO Box 47221, Parklands 2121
  • Tel: (011) 788 4837/29
  • Fax: (011) 788 4990
  • E-mail

Using SAinfo material Want to use this article in your publication or on your website?
See: Using SAinfo material

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Consumer help A - Z

Are you getting shoddy service? Is the product you bought faulty? Do you have a complaint against a company, government department, television programme, dentist, bank, estate agent? Are you unsure of your rights as a consumer? Here's a quick guide to organisations that offer you advice, assistance and protection:

Other products and services

Got a problem with a product or service not listed in the A-Z above? Auctions, electrical appliances, franchises, furniture, kitchens, cupboards, timeshare, weights and measures? And more.