Consumer services

Other products & services

Auctions

SA Institute of Auctioneers

  • Tel: (011) 444 5550
  • Fax: (011) 444 5551

Electrical appliances

South African Bureau of Standards. Complaints about unsafe electrical devices can be lodged with the Bureau.

Franchise

Franchise Association of Southern Africa. A self-regulatory body which applies a code of ethics to the industry and acts against members who transgress the code.

Furniture, kitchens, cupboards

Furniture Traders Association. Will arbitrate in disputes with members.

  • Tel: (011) 789 6770
  • Fax: (011) 886 9655

Kitchen Specialists Association. Advice for choosing a good company, and help with complaints against members of the Association, for the kitchen, bathroom and built-in cupboard buyer.

  • Gauteng and Cape Town: Tel: (011) 784 3438, Fax: (011) 784 3440
  • KwaZulu-Natal: Tel: (031) 266 6359/7739, Fax: (031) 266 7744
  • E-mail
  • Web site

Timeshare

Timeshare Institute of Southern Africa. Will assist with complaints against timeshare agents who are members of the Institute.

Weights & measures

South African Bureau of Standards. You can complain to the Bureau about weights and measurements, including those of canned goods, as well as volume and mass of consumables such as bread, wine, meat products, toilet paper, etc

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Consumer help A - Z

Are you getting shoddy service? Is the product you bought faulty? Do you have a complaint against a company, government department, television programme, dentist, bank, estate agent? Are you unsure of your rights as a consumer? Here's a quick guide to organisations that offer you advice, assistance and protection:

Other products and services

Got a problem with a product or service not listed in the A-Z above? Auctions, electrical appliances, franchises, furniture, kitchens, cupboards, timeshare, weights and measures? And more.