Travel & tourism advice & complaints
Here's where to go for advice and complaints about travel agents, tourist operators and establishments - including searches for registered guides and graded accomodation.
South African Tourism
Contact SA Tourims for information about South Africa. Or contact a particular provincial tourism authority (see below).
- Tel: (011) 895 3000
- SA Tourism call centre: 083 123 6789
- E-mail: info@southafrica.net
- Website
- Eastern Cape Tourism
- Free State Tourism
- Gauteng Tourism
- KwaZulu-Natal Tourism
- Limpopo Tourism
- Mpumalanga Tourism
- Northern Cape Tourism
- North West Tourism
- Western Cape Tourism
Contact the council to have your establishment graded. The council will also handle complaints against member establishments, which include guesthouses, hotels, lodges, bed and breakfast and self-catering establishments. Searchable directory of members on the website - all graded for quality.
- Tel: (011) 895 3108
- E-mail: enquiry@tourismgrading.co.za
- Website
Will handle complaints against its members, which include operators and establishments across the tourism spectrum. Searchable directory of members on its web site - all graded for quality. Southern Africa Tourism Services Association
Will handle complaints against its members, which include operators and establishments across the tourism spectrum. Searchable directory of members on its website.
- Tel: (011) 463 6559
- E-mail: satsa@pixie.co.za
- Website
For complaints about travel agents. The Association holds its members to a code of conduct. Find affiliated travel agents on its website.
- Head office: Tel (011) 327 7803
- E-mail: general@asata.co.za
- Website
- Johannesburg International Airport: Tel (011) 390 2953
