Medical aid & health complaintsGot a problem with your medical scheme, hospital, doctor, dentist, nurse, pharmacist or optometrist? Here's where to go for advice and complaints - including how to find your nearest private hospital or trauma centre, or get information on treatment costs and scale of benefits.
Medical schemesThe Council of Medical Schemes is a body established by the government to protect the interests of the public and members of medical schemes. Their website has a "complaints zone" where a complaint can be both filed and tracked online. Before submitting a complaint, you must first follow your medical scheme's internal complaints procedure.
- Website: www.medicalschemes.com
Hospital complaintsIf you have a complaint about a government hospital, speak to the clinic or hospital manager. If you are not satisfied with the response, call the applicable provincial complaint line.
- See the Department of Health's contact directory
- Website: www.hasa.co.za
The Health Professions Council of South Africa is a statutory body that sets and maintains standards for health care in the country. Every health professional must be registered with the council, which has the power to institute a disciplinary inquiry into any complaint of unprofessional conduct by any of its members. Note that the council does not handle complaints against hospitals.
- Website: www.hpcsa.co.za
The South African Medical Association (SAMA) is a professional association for public- and private-sector medical practitioners. Membership is voluntary, with about 70% of doctors registered as members. Its website carries information on patients' rights and responsibilities.
- Website: www.samedical.org
If you feel that an alternative health practitioner acted negligently or unethically, contact the Allied Health Professions Council of South Africa (AHPCSA) that will investigate the complaint.
- Website: www.ahpcsa.co.za
If your complaint is related to a nurse, contact the South African Nursing Council, an independent statutory body that sets and maintains nursing standards in South Africa, and investigates complaints of unprofessional conduct by nurses.
- Website: www.sanc.co.za
The South African Dental Association has a dental mediator, who will attend to your complaints.
The South African Optometric Association will assist with complaints against optometrists who are members of the association. Their website offers a range of other useful services and information, including a directory of optometrists.
- Website: www.saoa.co.za
Contact the South African Pharmacy Council. The website includes information on how to lodge a complaint, as well as forms and contact details.
- Website: www.pharmcouncil.co.za
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