SA Airways awarded 4-star rating
14 February 2013
South African Airways has been awarded a 4-star airline rating by global independent
airline rating firm Skytrax for the 11th year running.
The rating recognises the airline's improvement in onboard product and service levels
and in enhancing the customer experience.
"South African Airways have managed to maintain quality levels throughout the past
year and are delivering a solid project and service standard to their customers,
making their 4-star ranking well-deserved," Skytrax chief executive, Edward Plaisted,
said in a statement on Tuesday.
"The Skytrax star ranking audit examines more than 800 areas of product and service
delivery, across all areas of the airport operations and the cabin experience, and
demonstrates that South African Airways passengers can look forward to a high
quality of product and service."
Obtaining a 4-star rating means that the airline in question has achieved high
standards
across all travel categories, including staff service standards.
"Accolades and rankings such as this one from Skytrax reconfirms that our dedication
and focus on strategic objectives to improve our customer value proposition will
ensure that we eventually become a fully sustainable business that can compete
successfully in the global airline market in the near future," said SAA customer
service executive, Suretha Cruse.
"This ranking, together with a number of awards from other foremost institutions as
well as the prestigious Skytrax Best Airline in Africa Award for 10 years in a row and
the Skytrax Excellence Award for the third consecutive year, further exemplifies our
customer-focused efforts."
SAinfo reporter
OR Tambo International Airport outside Johannesburg is the busiest on the African continent (Photo: City of Johannesburg)
