Consumer service bodies
The government has set up Provincial Consumer Affairs Offices countrywide to provide consumers with protection, information and advice.
Add to this a range of statutory, industry and other consumer bodies - see below, or consult the A-Z guide on the right - and you've no excuse for accepting faulty products or shoddy service!
Provincial Consumer Affairs Offices
The government has set up Provincial Consumer Affairs Offices countrywide to provide consumers with protection, information and advice. You can approach a Consumers Affairs Office to intervene in disputes over contracts, quality of products or services.
You should first complain to the branch manager or customer care office of the business concerned before asking the Consumer Affairs Office to intervene. These offices have trained staff to advise you on your rights as consumers. You may also want to contact them to find out if a company you intend doing business with has a previous history of complaints against it.
- Eastern Cape: Tel: (045) 808 4000, Fax: (045) 838 3981
- Free State: Tel: (051) 400 4852, Fax: (051) 400 9440/9
- Gauteng: Tel: (011) 355 8000, Fax: (011) 355 8019
- KwaZulu-Natal: Tel: (031) 310 5300, Fax: (031) 310-5416
- Limpopo: Tel: (015) 293 8300, Fax: (015) 291 1336
- Mpumalanga: Tel: (013) 752 3761, Fax: (013) 752 2729
- North West: Tel: (018) 387 7700, Fax: (018) 392 5660
- Northern Cape: Tel: (053) 839 4000, Fax: (053) 831 3668
- Western Cape: Tel: 0800 007 081, Fax: (021) 483 5872
Other consumer organisations
National Consumer Forum. An umbrella body for consumer organisations countrywide, the Forum is dedicated to the promotion and protection of consumer rights.
- Tel: (012) 428 7071
- Fax: (012) 428 7284
- Web site
- More advice on making complaints
