Consumer services

Consumer help: estate agents

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Guidelines for buying and selling property through an estate agent, how to protect your interests when doing so, and what you can do if things go wrong.

Estate Agency Affairs Board

A body established by government to protect your interests when you buy and sell property through an estate agent. You can complain against an estate agent whom you suspect has violated either the law or the code of conduct governing the industry.

You can also claim repayment from the Board's Fidelity Fund if an estate agent has stolen or mismanaged your money. Their web site includes a wealth of related information and resources, such as guides for property buyers and guidelines for estate agents.

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